All Systems Operational

Uptime over the past 90 days. View historical uptime.
EV Portal Operational
90 days ago
99.95 % uptime
Today
Core services Operational
90 days ago
99.98 % uptime
Today
Smart charging Operational
90 days ago
100.0 % uptime
Today
OCPI endpoint Operational
90 days ago
100.0 % uptime
Today
OICP endpoint Operational
90 days ago
100.0 % uptime
Today
OCPP endpoint Operational
90 days ago
100.0 % uptime
Today
Charge Assist API Operational
90 days ago
99.95 % uptime
Today
Platform API Operational
90 days ago
100.0 % uptime
Today
Support Phone Landline Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Payter's Cloud Payment Service Maintenance Jul 14, 2026 06:30-07:00 CEST

Update - We will be undergoing scheduled maintenance during this time.
Jul 01, 2026 - 14:00 CEST
Scheduled - We recommend subscribing to Payter’s Status Page to stay informed about future maintenance activities:
https://status.payter.com/

Date: Tuesday 14th July 2026
Time: 04:30 UTC / 06:30 CEST
Estimated Duration: Up to 30 minutes

The CPS platform will be undergoing scheduled essential maintenance to update this service. This will include:

Removing a manual suppression of terminal connectivity at 02:00 UTC that was leading to false reports of terminal connection state
Improvements to API user administration, resulting in a faster service
Adding selectedLanguage whilst in Payment to CPS CARD state outputs
Customer should expect terminals to lose connectivity at the beginning of the outage, and the entire terminal estate to recover full connectivity in around 20-30 minutes.

This update improves overall stability, adds a desired feature and removes an historic connection issue.
Jun 23, 2026 - 14:19 CEST
Jul 8, 2026

No incidents reported today.

Jul 7, 2026
9:33 AM CET - CDR calculation & Start/StopTransaction issues
Resolved - This incident has been resolved.
Jul 7, 12:54 CEST
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 7, 11:58 CEST
Update - CDRs have started calculating from 11:39 CET
Jul 7, 11:55 CEST
Update - We are continuing to investigate this issue.
Jul 7, 11:38 CEST
Update - We have also identified that we are currently not processing StartTransactions and also StopTransactions, and are also looking to resolve this issue with top priority.
Jul 7, 11:37 CEST
Investigating - We currently have issues with CDR calculation and we are focused on finding the root cause and to resolve the issue as soon as possible.
Jul 7, 11:33 CEST
Jul 6, 2026
Discrepancy in chargers' status
Resolved - Statuses are synced correctly.
Jul 6, 16:44 CEST
Identified - The issue has been identified and a fix is being implemented.
Jul 6, 16:18 CEST
Investigating - Some chargers appear online in the EV Portal, while being offline in reality. We are currently investigating the cause of the issue and scope of affected assets.
Jul 6, 15:40 CEST
Jul 5, 2026

No incidents reported.

Jul 4, 2026

No incidents reported.

Jul 3, 2026

No incidents reported.

Jul 2, 2026

No incidents reported.

Jul 1, 2026

No incidents reported.

Jun 30, 2026
Payter's Cloud Payment Service Maintenance
Completed - The scheduled maintenance has been completed.
Jun 30, 07:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 30, 06:30 CEST
Scheduled - We recommend subscribing to Payter’s Status Page to stay informed about future maintenance activities.
https://status.payter.com/

Date: Tuesday 30th June 2026
Time: 04:30 UTC / 06:30 CEST
Estimated Duration: Up to 30 minutes

The CPS platform will be undergoing scheduled essential maintenance to upgrade the HiveMQ cluster. This will involve rolling restarts of all 5 nodes, across an estimated 30 minute window.

Customers should expect terminals to lose connectivity for 5-15 minutes during the update window. As each node will be updated independently, some terminals will lose connectivity at the beginning of this time period, and others will be toward the end.

This update improves performance and stability with HiveMQ, addressing issues identified during recent unplanned outages, and contributes to the overall stability of CPS.
Jun 23, 14:13 CEST
Jun 29, 2026

No incidents reported.

Jun 28, 2026

No incidents reported.

Jun 27, 2026

No incidents reported.

Jun 26, 2026

No incidents reported.

Jun 25, 2026

No incidents reported.

Jun 24, 2026
Database outage simulation for ACC EV Portal
Completed - The scheduled maintenance has been completed.
Jun 24, 12:30 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 24, 10:30 CEST
Scheduled - ACCEPTANCE ENVIRONMENT ONLY
We are going to conduct a simulation of an outage affecting a central database component used by the Acceptance EV Portal environment.
ACC Portal should remain available, but any changes would not be saved or reflected. Therefore we recommend not using ACC EV Portal during the maintenance window.
This simulation will allow us to find all possible weaknesses that are caused by database unavailability and prevent them in the future.
EV Portal (Production) stays fully operational.

We apologies for possible inconvenience.
Jun 12, 10:52 CEST
← Incident History Powered by Atlassian Statuspage